Intelligence and Emotional Management

Emotions influence everything we do, including team processes. Creating and sustaining spaces in which people can share how they feel helps to improve people's well-being by feeling listened to and supported in their learning and development processes, to prevent tensions and conflicts derived from poor communication and to collect very valuable information to correct deficient and ineffective processes and structures.

Goals

• Learn to create safe spaces in which to share and manage the emotions that arise in the work environment.
• Develop the emotional intelligence of people and teams to put emotions at the service of a conscious purpose.

Contents

• Emotions, feelings and affections. Some basic ideas.
• Classification of emotions.
• Intelligence and emotional ecology.
• Some basic emotions in teams: guilt, anger, worry.
• Affects in groups and organizations.
• Influence of emotions on team processes.